According to George Terry, Finance consists of providing and utilizing the money, capital rights, credit and funds of any kind which are employed in the operation of an enterprise. So business finance means investing borrowing and spending of money with proper manners for the operation of a business. The First two steps that are inquiry and quotation may or may not happen. A new customer may inquire and ask for quotation but an old customer may not inquire. Moreover, if you have contracted agreement to sell products at a certain price than customer will directly order without quotation.
Word of mouth is the champ every time. Since you can never know the motivation of a clicker, you are at somewhat of a disadvantage. When you use word of mouth, hopefully, you have at least shared a few sentences if not a number of years knowing each other. That is why IMHO word of mouth is so powerful. People tend to more than likely know, like and trust (to a degree) you.
Your studies will focus on the core functions of football business management and will be supplemented by the financial pathway, whose modules introduce you to the principles of financial accounting, management accounting and require you to integrate theory with practice.